To our Valued Clients:
Thank you for your support as we continue the transition away from using third-party online pharmacies. Your utilization of our online pharmacy, Covetrus, has been wonderful!
We understand there are many reasons you may want to purchase medications from online retailers. To assist you in making the most informed decision for your pets, we want to be very clear that we recommend that you purchase products only from a properly accredited and certified veterinary pharmacy.
However, if you choose to procure medications from another source, we want to give you that option. We will issue a written prescription that you can pick up from us and submit to the pharmacy of your choosing.
Why did we make this change?
· Ensuring the quality of the medications we prescribe to our patients is vital. Due to the unknown conditions encountered in transport and storage of medications, the unknown source of products, and the uncertain legal status of some pharmacies, we will no longer authorize prescription requests sent to us by fax or telephone from internet/mail-order pharmacies. Instead, it is a better record-keeping practice to provide you with written documentation of a prescription that is filled outside of our hospital.
· Managing outside prescriptions is costly in terms of staff time and effort and as a business, we do not recoup these costs. It is not uncommon for outside pharmacies to send the same request multiple times a day. This means in a 24-hour period, our staff has had to process the same request 3 times or more. We are choosing to spend our time focusing on taking care of our patients and clients instead of answering faxes, emails and phone requests from outside pharmacies.
Our online pharmacy is called Covetrus and can be accessed on our website or via our app (by choosing the Delivery option). We offer competitive pricing, flexible autoship and discounts for first time and repeat clients. If you have questions or need help navigating the online store, please call our office at 520-459-0433.
Thank you for trusting us with your pets’ care!